- Implement solution delivery, security and workforce practices in line with the overall business framework to achieve strategic objectives
- Implement well designed processes for solution delivery and associate management
- Continuously improve processes, methodologies and techniques by exploring evolving technologies
- Manage risks at all levels to ensure continuity of service
- Ensure the solutions delivered meet customer and other stakeholder requirements including the applicable security, statutory and regulatory requirements
- Proactively monitor solution delivery quality, process and workforce capability through quantitative methods
- Maintain a robust and flexible network of integrated systems that support business information needs and operations for delivering global solutions
Our solutions allow organizations to obtain a centralized platform to manage risk and deploy quality. The platform can be utilized to perform both Production as well as Organizational Audits.
Agent and Auditor SLA Management
Workflow Controls Automated Audit Assignments
Flexible Reporting and Data Access
“I Know we talked about this a little bit but as I was clearing out
some old e-track emails I noticed how well Menaka is doing with the e-track updated. The thoroughness of the updated made a positive impression on me, so I figured I would pass on my excitement to see such care being put into the accuracy of the project”
Your team has been doing a very great job. If you could relay my appreciation to them for the amount of errors they are detecting I would be grateful. It has done wonders for correcting our other vendors.
I have to take a moment to say… I just got off the phone with Jody and Rafeeque on the CR process. Jody had raised some concerns on the increase in AHT.
“Hello Team, I understand your team has been working diligently on the special project for Escrow started earlier this week. These volumes were far greater than what we anticipated and without the support of Nexval,
“Thank you Menaka/Chirag and for your efforts yesterday! This was a perfect storm since NLS did not notify us of the date of the update.
Manoj, I hope this email finds you well. I just wanted to send you a quick note regarding Rafeeque. Since the beginning of the year, I have been assigned to several projects within the company in different lines of business.
“I Know we talked about this a little bit but as I was clearing out some old e-track emails I noticed how well Menaka is doing with the e-track updated. The thoroughness of the updated made a positive impression on me, so I figured I would pass on my excitement to see such care being put into the accuracy of the project”