Case Study 01
Loan Setup – Indexing: Process Standardization

Client: Mortgage Originator/Servicer

Issue Description

About Process: Absence of a proper loan Indexing process lead to poor turnaround times in downstream processes of loan fulfillment.

Nexval Solution

Leveraged Nexval’s expertise by establishing a standard Document Dictionary in loan fulfillment life cycle. 800+ types of documents identified and defined with respective naming conventions in consultation with client. Defined end to end process flow for Loan Document Indexing and Stacking function.

Value Add Delivered To The client

    • Significant productivity gains across Loan Fulfillment value chain resulting in faster turnaround time from app. to closing and enhanced Loan Production Quality
    • 50% upfront cost savings by leveraging offshore operations
Case Study 02
Loan File Review – Automation & Process Re-engineering

Client: Mortgage Originator/Servicer

 

Issue Description

  • About Process: Review Loan File for accuracy and identify missing documents for adherence to guidelines.
    • Lack of predefined KPIs related to quality, productivity, and turnaround time leading to lack of performance visibility to Sr. Management
    • Manual spreadsheet-based check list leading to errors in process
    • Significantly high costs for file review operations

Nexval Solution

  • Deploy Six Sigma Certified Experts to review process gaps and recommend an optimized operating model.
  • Implement Nexval Group’s Affiliate software product – VQ Audit and establish a system driven check list leading to productivity & Quality gains

Value Add Delivered To The Client

  • Deploy Six Sigma Certified Experts to review process gaps and recommend an optimized operating model
  • Implement VQ Audit, Nexval’s Group Affiliate software product, to establish a system-driven checklist leading to productivity and quality gains
Customer Testimonials
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