Improved Delivery | Zero Errors | Dedicated Team

At Nexval you will find a pool of subject matter experts, team leads and managers with in-depth knowledge and experience in handling critical mortgage industry challenges.

Our expertise in this industry is spread across various mortgage portfolios. Nexval’s dedicated team ensures zero oversights when it comes to quality. Delivering quality output and on-time services are of paramount importance.

We focus on continuous process review, re-engineering opportunities to gain efficiency and provide a process-specific solution.

Escrow (Tax & Insurance)
MI Premium Disbursement
Payoff
Investor Reporting
Customer Support (Email)
Payment Ops
Cash Ops
Special Loans
Corp Adv/ Escrow Recon
Bank Recon

Transform Business | Reduce Cost | Maximize Revenue

We prepare transition plans incorporating training, quality framework, parallel run, KPI agreement and GO live.

The quality team ensures a smooth transition and the operation team will take ownership of delivering an accurate output.

Gain the edge over with our advanced end to end servicing model, we conduct Daily / Weekly / Monthly meetings with LOB to discuss the productivity, quality and key highlights for all the processes.

Full-Spectrum of Core Servicing

Escrow (Tax & Insurance)

Performing manual Escrow analysis, verify and update Escrow lines and run the escrow analysis. Ensure payment of Taxes of Escrowed or Non-Escrowed loans and work as a liaison between printing/shipping & business units with the company.

MI Premium Disbursement

Reconciling monthly invoices from MI companies, identifying the reason for the discrepancy, calling MI companies to resolve differences, making necessary adjustment in servicing system and ensuring payments are made to MI companies in a timely fashion.

Payoff

Generating Payoff statement in the system based on the internal and external request. Nexva’sl team processes payoff requests received through centralized email box, wherein they review and update the good thru date, County Recording Fees and any other additional fees in mortgage servicing platform and send it to company’s SPOC to generate the payoff statement.

Investor Reporting

Preparing and reporting schedule/schedule, schedule/actual and actual/actual mortgage payment to the investor on a daily, weekly and monthly basis. Our analyst ensures accuracy and fulfilment of reconciling, reporting, and remitting for the investors using the reporting tools, database and servicing system.

Customer Support (Email)

Our agents respond to borrower and 3rd party’s mail/faxes, web request and internal request from other departments. We follow the standard response protocol, we fill details in a standard word template and respond to borrower request.

Payment Ops

We file Corporate Advance Disbursement Form for approval and later submit the same form to cashiering to process the payment.

Cash Ops

Posting daily check payments received by mail/wires or Lock Box Rejects
Nexval can also perform Suspense workstation posting & process stale dated checks.

Special Loans

Reviewing Note, ARM Rider, Mod Agreements, etc., to ensure loan has been accurately modified, identify discrepancies and make necessary remedial action and update MSP reflect accurate financials.

Corp Adv/ Escrow Recon

Provide reconciliation of corporate and Escrow advances for newly boarded loans.

Bank Recon

Reconciling schedule/schedule, schedule/actual and actual/actual PI, TI accounts and investor accounting on the daily cutoff, mid cutoff, weekly cutoff and monthly cutoff basis.

Case Study

Payoff Quotes Automation

Issue Description:
About Process: Payoff processing team is responsible for processing the payoff requests received from internal departments and external parties.
The team witnessed lower accuracy levels owing to complex calculations, thereafter, affecting the daily productivity count

Nexval Solution: Transformation Initiatives

Nexval deployed its Payoff Processing module linked with Docuchief to seamlessly manage all requests received.
The tool will validate all the incoming requests and automatically generate acknowledgement letters, calculate recon fees, corp & escrow advances and populate the servicing platform with the necessary comments.

Business Impact

• Reduced FTE count by ~42%.
•Accuracy SLA overachieved.
•Productivity count increased by 100%
•QC effort decreased by 50%
•Improvement in TAT 99.9%
Customer Testimonials
Operations Manager

“I Know we talked about this a little bit but as I was clearing out
some old e-track emails I noticed how well Menaka is doing with the e-track updated. The thoroughness of the updated made a positive impression on me, so I figured I would pass on my excitement to see such care being put into the accuracy of the project”

Outsource and Reports Quality Manager

Your team has been doing a very great job. If you could relay my appreciation to them for the amount of errors they are detecting I would be grateful. It has done wonders for correcting our other vendors.

Manager

I have to take a moment to say… I just got off the phone with Jody and Rafeeque on the CR process. Jody had raised some concerns on the increase in AHT. 

Vice President

“Hello Team, I understand your team has been working diligently on the special project for Escrow started earlier this week. These volumes were far greater than what we anticipated and without the support of Nexval,

Servicing Manager

“Thank you Menaka/Chirag and for your efforts yesterday! This was a perfect storm since NLS did not notify us of the date of the update.

Supervisor

Manoj, I hope this email finds you well. I just wanted to send you a quick note regarding Rafeeque. Since the beginning of the year, I have been assigned to several projects within the company in different lines of business.

Operations Manager

“I Know we talked about this a little bit but as I was clearing out some old e-track emails I noticed how well Menaka is doing with the e-track updated. The thoroughness of the updated made a positive impression on me, so I figured I would pass on my excitement to see such care being put into the accuracy of the project”

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