Stretching to
New Heights in
Mortgage Servicing
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Transform and Deliver Value by Generating Efficiency and Quality Gains

Nexval's comprehensive support functions across servicing value chain covers Core Servicing, Loss Mitigation, Default Operations, REO Support, Records Management and Servicing QC and Audits.

With deep domain expertise in a variety of loan servicing types, we can handle all forms of Portfolio and Investor loans, including NPL (Non-Performing Loans), RPL (Re-Performing Loans) and Performing Loans. Nexval services both Conventional and Government-Insured Loans that include FNMA, FHLMC, GNMA, Private Investor, FHA, USDA and VA.
 
Our industry experts are proficient, and stay current, across all servicing platforms such as MSP, LSAMs, LPS and others.

Core Servicing

Core Servicing

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Loss Mitigation

Loss Mitigation

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Foreclosure

Foreclosure

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Bankruptcy

Bankruptcy

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REO

REO

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Ancillary Services

Ancillary Services

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Quality Control Review

Nexval offers a full suite of Mortgage Quality Control and Loan Review services. 

We reduce downstream risks through focused quality control reviews.

COLLATERAL & CUSTODIAL REVIEW

COLLATERAL & 
CUSTODIAL REVIEW 

ACQUISITION DUE DILIGENCE

ACQUISITION
DUE DILIGENCE

COMPLIANCE REVIEW

COMPLIANCE
REVIEW

CLIENT-DEFINED
AUDITS

As part of our pre-engagement, we work to understand your needs while providing quality staff to meet those needs; But our work doesn't stop there.We work with you throughout the engagement to improve the process and gain additional efficiency to lower your cost to underwrite loans.

Case Study

ISSUE
DESCRIPTION

ABOUT THE PROCESS

 The Mailbox Management team is responsible for reviewing requests/queries received in various designated inbox from various parties.

Post Review, the team is required to route the requests to the designated teams to provide resolution.
 
The process of segregating and allocation required extensive human effort which could have been directed towards important functions.
 
There was no visibility on the resolution process or the escalation procedure which led to Delays, Non-Compliance, and Customer Dissatisfaction.

SOLUTION

Nexval designed a two-pronged strategy to seamlessly manage the function. Self Service Platform Advanced queue management platform.
 
Self Service platform was designed to provide resolution for most common issues without the need to raise a request.
 
NexQ was linked with DocuChief to automatically identify and segregate issues raised based on the content and field selection. The system would automatically route all such requests to the concerned departments and keep a log of the resolution time frame with active triggers to handle escalations.

VALUE ADD
DELIVERED

Reduction of assigned FTE's by 85%

Route TAT optimized by 10%

Timely resolutions increased by 53%

Escalations reduced by 62%

Adherence to CFPB compliance

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