Transform and Deliver Value by Generating Efficiency and Quality Gains

Nexval’s comprehensive support functions across servicing value chain covers Core Servicing, Loss Mitigation, Default Operations, REO Support, Records Management and Servicing QC and Audits.

With deep domain expertise in a variety of loan servicing types, we can handle all forms of Portfolio and Investor loans, including NPL (Non-Performing Loans), RPL (Re-Performing Loans) and Performing Loans. Nexval services both Conventional and Government-Insured Loans that include FNMA, FHLMC, GNMA, Private Investor, FHA, USDA and VA.

Our industry experts are proficient, and stay current, across all servicing platforms such as MSP, LSAMs, LPS and others.

Core Servicing 
  • Escrow (Tax & Insurance)
  • MI Premium Disbursement
  • Payoff
  • Investor Reporting
  • Customer Support (Email)
  • Payment Ops
  • Cash Ops
  • Special Loans
  • Corp Adv/ Escrow Recon
  • Bank Recon
Loss Mitigation 
  • Proprietary Mods
  • Deed in Lieu
  • Document Indexing
  • Short Sale
  • Skip Tracing
  • Call Monitoring
Foreclosure 
  • FCL Referral
  • Document Preparation
  • Executed Docs – QC
  • Timeline Management
  • Invoice Management
  • 1st Legal, Judgment
  • Title Curative
  • Foreclosure Sale Bid
  • Comp Fines
  • Attorney Oversight
Bankruptcy 
  • Bankruptcy Set-up
  • POC Filing
  • Attorney Fees Approval
  • MFR Review / Filing
  • Consent Order Monitoring
  • Discharge / Relief
  • Pre / Post Petitio
REO 
  • Pre-Marketing
  • Marketing
  • Title Closing
  • Agent/Broker EO License Valid
  • Property Preservation
  • Eviction
  • HOA Account Management
  • Utility Code Compliance
  • Estoppel Certificates
Ancillary Services 
  • Data Integrity Audits
  • ARM Audits
  • Claims Processing
  • Loan Setup
  • Loan Boarding
  • Business Process Mapping
  • FLOD Testing
Our Servicing Capability
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CORE SERVICING

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LOSS MITIGATION

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FORECLOSURE

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BANKRUPTCY

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REO

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ANCILLARY SERVICES

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Quality Control Review
Nexval offers a full suite of Mortgage Quality Control and Loan Review services.
We reduce downstream risks through focused quality control reviews.
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Collateral & Custodial Review

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Acquisition Due Diligence

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Compliance
Review

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Client-Defined
Audits

As part of our pre-engagement, we work to understand your needs while providing quality staff to meet those needs; But our work doesn’t stop there.

We work with you throughout the engagement to improve the process and gain additional efficiency to lower your cost to underwrite loans.

Case Study

Issue Description

About the process:

The Mailbox Management team is responsible for reviewing requests/ queries received in various designated inbox from various parties

Post Review, the team is required to route the requests to the designated teams to provide resolution

The process of segregating and allocation required extensive human effort which could have been directed towards important functions

There was no visibility on the resolution process or the escalation procedure which let to Delays, Non Compliance, and Customer Dissatisfaction

Solution

Nexval designed a 2 pronged strategy to seamlessly manage the function.

Self Service Platform
Advanced queue management platform

Self Service platform was designed to provide resolution for most common issues without the need to raise a request

NexQ was linked with DocuChief to automatically identify and segregate issues raised based on the content and field selection. The system would automatically route all such requests to the concerned departments and keep a log of the resolution time frame with active triggers to handle escalations.

Value Add Delivered

Reduction of assigned FTE’s by 85%

Route TAT optimized by 10%

Timely resolutions increased by ~53%

Escalations reduced by ~62%

Adherence to CFPB compliance

Customer Testimonials
Operations Manager

“I Know we talked about this a little bit but as I was clearing out
some old e-track emails I noticed how well Menaka is doing with the e-track updated. The thoroughness of the updated made a positive impression on me, so I figured I would pass on my excitement to see such care being put into the accuracy of the project”

Outsource and Reports Quality Manager

Your team has been doing a very great job. If you could relay my appreciation to them for the amount of errors they are detecting I would be grateful. It has done wonders for correcting our other vendors.

Manager

I have to take a moment to say… I just got off the phone with Jody and Rafeeque on the CR process. Jody had raised some concerns on the increase in AHT. 

Vice President

“Hello Team, I understand your team has been working diligently on the special project for Escrow started earlier this week. These volumes were far greater than what we anticipated and without the support of Nexval,

Servicing Manager

“Thank you Menaka/Chirag and for your efforts yesterday! This was a perfect storm since NLS did not notify us of the date of the update.

Supervisor

Manoj, I hope this email finds you well. I just wanted to send you a quick note regarding Rafeeque. Since the beginning of the year, I have been assigned to several projects within the company in different lines of business.

Operations Manager

“I Know we talked about this a little bit but as I was clearing out some old e-track emails I noticed how well Menaka is doing with the e-track updated. The thoroughness of the updated made a positive impression on me, so I figured I would pass on my excitement to see such care being put into the accuracy of the project”

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